Responsible Gambling

At Sky Crown we take responsible gambling seriously. Our priority is to help you play in a safe, controlled way and to make sure your account tools and options support healthy habits. Below you will find practical information on how we protect players, the controls you can set, and where to get help if gambling becomes a problem.

Player protection principles

We aim to provide clear, accessible measures that reduce risk and encourage informed play. We respect age and identity checks, monitor accounts for unusual activity, and take steps to prevent underage or unauthorised access. If we identify signs of problematic play we will contact the player and may apply temporary restrictions to encourage a pause.

Activity-control tools

You can control your account activity directly from your profile or by contacting support. Available tools include:

Deposit limits - set daily, weekly or monthly caps to match your budget.
Loss limits - limit how much you can lose over a chosen period.
Session reminders - receive alerts after a set amount of time playing.
Account breaks - short cooling-off periods that pause access without full exclusion.
Self-exclusion - block access for longer periods as needed.

Setting and changing limits

Limits can be adjusted in your account settings. Some changes take effect immediately while others may have a short processing delay for security reasons. If you need help setting or tightening a limit, contact [email protected].

Self-exclusion and account breaks

Self-exclusion lets you suspend access for a chosen period. During exclusion you will not receive marketing materials and you will be unable to log in. To end an exclusion you must follow the reinstatement process described when the exclusion period ends, or contact our support team for guidance.

Recognizing signs of problem gambling

Spending more time or money than intended.
Chasing losses or increasing stakes after losing.
Neglecting work, family or social commitments.
Borrowing money or hiding gambling activity from others.
Feeling anxious, restless or unable to stop gambling.

Practical tips to stay in control

Set deposit and loss limits before you play and stick to them.
Use session reminders and take regular breaks.
Keep gambling funds separate from everyday money.
Avoid chasing losses and set a strict stop-loss rule.
If gambling is affecting other areas of life, consider self-exclusion.

Professional help and support organisations

If you or someone you know needs help, reach out to provincial problem gambling helplines, Gamblers Anonymous, or a local health professional. For account-specific assistance or to request limits or exclusion, contact [email protected]. If you believe someone is in immediate danger, contact local emergency services.