Sky Crown Casino Terms of Use

This page sets out the terms and conditions that govern your use of Sky Crown’s online casino and related services in Canada. It explains the relationship between you and us, the rules you must follow, and our rights as operator. By creating an account or using our services you agree to these terms and any updated versions posted on this page.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes providing your full legal name, current address, date of birth and any documents we request to verify your identity. You must not share your login credentials, create multiple accounts, or allow others to access your account. We may suspend or close accounts where activity appears fraudulent, abusive or in breach of these terms.

Account verification

We require identity and address verification before processing withdrawals or where required by our security checks. Verification may include government ID, proof of address and, in some cases, proof of source of funds. Until verification is completed, certain account functions may be restricted.

Account limits and responsible use

You can set deposit and play limits in your account to manage your activity. We may also apply limits or temporary blocks for security or compliance reasons. Self-exclusion and cooling-off options are available on request and will be honoured in accordance with our procedures.

Eligibility requirements

To use Sky Crown you must be of legal gambling age in your jurisdiction and located in a permitted jurisdiction. Only one account is permitted per person, household and device unless explicitly authorised. Residents of jurisdictions where online gaming is prohibited must not open an account. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes cheating, collusion, exploiting software errors, chargebacks, using VPNs to bypass restrictions and abusing bonus terms. We may take action - including withholding funds and closing accounts - where unacceptable use is identified.

General bonus and promotion rules

Promotions are subject to specific terms that form part of these conditions. Unless stated otherwise, bonuses are non-transferable, limited to one per person and subject to wagering requirements, maximum bet limits and game contribution rules. We reserve the right to cancel or withhold promotional offers where we suspect misuse, bonus abuse or error.

Deposits and withdrawals

Available payment methods and currency options are shown in the cashier. Minimum and maximum limits, processing times and any third-party fees depend on the chosen method. Withdrawals are subject to verification and internal review. Large payments may be paid in instalments or require additional checks to comply with our policies and anti-money-laundering obligations.

Dispute resolution

If you have a dispute, contact our support team so we can attempt an informal resolution. If a matter remains unresolved, we will follow our internal escalation process. Where applicable, disputes may be referred to an independent complaints body identified in our complaints procedure.

Updates to terms and conditions

We may update these terms periodically. Changes will be posted on this page and, where required, notified to you. Continued use of Sky Crown after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.