User Terms and Conditions
These Terms and Conditions explain the rules that govern your use of Sky Crown's online casino services in Canada. They describe the relationship between us and our users, set out account responsibilities, and outline how we manage promotions, payments, verification, and disputes. By registering an account you agree to comply with these terms and any specific rules shown elsewhere on the site.
Account responsibilities
Players are responsible for keeping their account details accurate and secure. We require truthful personal information and may suspend or close accounts where information is false, incomplete, or inconsistent with verification documents. You must keep your login credentials confidential and notify support immediately via [email protected] if you suspect unauthorized access. Only one account is permitted per person, household, or device unless otherwise agreed in writing.
Eligibility requirements
Access to our services is restricted to users who meet legal age and jurisdictional requirements. You must be of legal gambling age in your province or territory and physically located where online gambling is permitted. Residents of regions where our services are blocked must not register. We may refuse or close accounts that appear to be registered from restricted locations or through the use of VPNs.
Acceptable platform use
Users must not engage in fraudulent behaviour, money laundering, bonus abuse, collusion, or any activity intended to exploit system weaknesses. Commercial use, scraping, automated play, and sharing accounts are prohibited. We reserve the right to review play patterns and restrict or void transactions where abuse is suspected. Reasonable use of games and casino features is expected at all times.
General bonus and promotion rules
Promotions are subject to specific terms displayed with each offer. General rules include a limit of one active promotion at a time unless stated otherwise, wagering requirements that apply to bonus funds, and game contribution rules that determine how bets count toward playthrough. Wagering rates and maximum bet limits while a bonus is active will be detailed in each promotion. We may modify or withdraw offers and will notify affected users where practicable.
Deposits and withdrawals
Available payment methods and currencies are listed in the cashier. Deposits must be made from an account or instrument owned by the account holder. Withdrawals are subject to verification checks, internal limits, and any pending bonus conditions. We may require identity and address documents, and proof of source of funds before processing large withdrawals. Payment processing times depend on the chosen method and third-party providers.
Dispute resolution
If you have a complaint, contact our support team first so we can attempt to resolve the matter. If an issue remains unresolved, you may escalate the case following the on-site complaint process. We handle disputes in good faith and may request transaction logs and supporting documents. Where applicable, independent third-party mediation may be available and will be described in the dispute response.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified on-site or by email to registered users. Continued use of SkyCrown after a change indicates acceptance of the revised terms. If you do not agree with any change, you should close your account and withdraw any available balance in accordance with the cashier rules.