Responsible Gambling Policy

At Sky Crown we take responsible gambling seriously. Player safety and controlled play are central to how we operate. This page explains the tools and measures available to help you stay in control, recognise risk signs, and get support if you need it.

Our player protection principles

We promote safe, supervised play by offering practical controls and clear information. We encourage players to set limits, take breaks when needed, and seek help if gambling stops being fun. Our approach is practical, non‑judgemental, and focused on keeping play affordable and under control.

Activity-control tools

You can manage your account activity using the controls in your profile or by contacting customer support. Available options include deposit limits, loss limits, session reminders, temporary account breaks, and full self‑exclusion. These tools are designed to give you direct control over how much and how often you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted up or down, and we provide guidance if you want to make a permanent change or apply a cooling period before increases take effect.

Loss limits and time limits

Loss limits cap net losses over a chosen period, helping you stick to a budget. Session time limits and automatic reminders help you avoid extended play. Use these features to build safer patterns that fit your lifestyle.

Temporary breaks and self‑exclusion

If you need time away, choose a short break or a longer self‑exclusion from your account. Self‑exclusion prevents logins and marketing contact for the chosen period and can be extended if required. Support is available from our team if you need help activating or managing exclusions.

Recognising signs of problematic behaviour

Watch for changes in habits such as chasing losses, borrowing to gamble, playing for longer than intended, disrupted sleep or work, or hiding activity from family and friends. If you notice several of these signs, consider activating limits, taking a break, or seeking outside support.

Practical tips for staying in control

Set affordable limits before you play, treat gambling as entertainment not income, schedule play time, avoid using credit to gamble, and review your activity regularly. Small changes like lowering deposit amounts or enabling session reminders can make a big difference.

Professional help and support organisations

If you need extra help, reach out to professional services and local provincial helplines. We recommend contacting your provincial problem gambling support service or a national help line for confidential advice. Our support team can also guide you to local resources and explain the tools available at SkyCrown to help you stay safe.