Data Privacy Policy
Welcome to the Privacy Policy for Sky Crown. This page explains how we collect, use, store, and protect your personal information when you use our online casino services in Canada. We respect your privacy and aim to be clear about what data we process, why we do it, and the choices you have about your information.
Types of data we collect
We collect several categories of information to operate accounts and provide services safely and securely. These include personal data, technical data, and transactional data. We only collect what is necessary to run your account, process payments, and comply with legal obligations.
Personal data
Personal data includes your name, date of birth, residential address, email, phone number, government-issued ID when required for verification, and other information you provide when registering an account. We use this data to confirm identity, prevent fraud, and communicate about your account.
Technical data
Technical data covers device information, IP addresses, browser type, operating system, and log data. We collect these details to maintain site performance, improve security, and detect suspicious activity.
Transactional data
Transactional data relates to deposits, withdrawals, game activity, bonus use, and betting history. This information helps us process payments, handle disputes, and provide responsible gambling tools like deposit limits and self-exclusion.
How we use your information
We use your data to create and manage your account, process payments, verify identity, prevent fraud and money laundering, provide customer support, and comply with legal and regulatory requirements. We may also use aggregated or anonymized data for analytics and service improvement.
Data protection practices
We protect your information using industry-standard technical and organisational measures. This includes encrypted connections, secure access controls, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember your preferences, and analyze site usage. Some cookies are necessary for the service to work; others support performance and marketing. You can manage cookie preferences through your browser or our cookie settings tool.
User rights
Subject to applicable law, you have rights to access, correct, or request deletion of your personal data. You may also request restrictions on processing or object to certain uses. We will consider each request and respond in accordance with applicable privacy rules.
Access, correction, and deletion
To update or request deletion of your data, log in to your account and use the profile or verification sections, or contact our privacy team. We will verify your identity before making changes to protect your account. Some data may be retained as required by law or to resolve disputes.
Information sharing and third parties
We may share information with payment processors, identity verification services, security vendors, and legal authorities where required. We only work with third-party providers who maintain appropriate privacy and security measures. For account or privacy enquiries, contact [email protected].
Privacy policy updates
We may update this policy from time to time. When changes are significant, we will notify you through the account message centre or by email. The current policy version will always be available on site. If you have questions about how SkyCrown handles your data, contact our support team.