Privacy & Data Protection

This Privacy Policy explains how Sky Crown collects, uses, stores and protects personal information when you create an account, play games, make transactions or otherwise interact with our online casino. We respect your privacy and aim to keep your information secure while providing clear choices about how your data is used.

Types of data we collect

We collect several categories of information to provide and improve our services:

Personal data

Basic identity and contact details you give us when registering or verifying your account, such as full name, date of birth, address, email and phone number. We also collect identity documents and verification information for KYC (for example, government ID, proof of address and, when required, source of funds).

Technical data

Device and connection information including IP address, browser type, operating system, device identifiers, and location data as permitted by your device. We use cookies and similar technologies to remember preferences and support security and site functionality.

Transactional and activity data

Payment and transaction details for deposits and withdrawals, betting and play history, account balances, bonus activity, customer support interactions and other records of your activity on our site.

How we use your information

We use personal and technical data to operate your account, process payments, carry out identity checks, prevent fraud, and provide customer support. We also use aggregated or anonymized data for analytics, troubleshooting and to improve our site and services. Where you opt in, we may send marketing communications about promotions and offers — you can opt out at any time.

Data protection practices

We protect data using industry-standard technical and organizational measures, including encryption, access controls and secure storage. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We train personnel on data handling and review our security practices regularly.

Cookies and tracking technologies

We use cookies, web beacons and similar tools to remember your preferences, keep you logged in, improve site performance and measure site usage. Third-party analytics and advertising partners may also place cookies. You can control cookies through your browser settings and opt out of some tracking via your device or browser; however, disabling cookies may affect site functionality.

User rights

Under applicable privacy rules, you may have the right to access, correct or delete your personal information, restrict or object to certain processing, and withdraw consent where relevant. You can also request a copy of data we hold about you in a common, machine-readable format.

Access, correction and deletion

To access, update or request deletion of your data, sign in and use the account settings where available, or contact us at [email protected] or [email protected]. We will respond to requests in accordance with applicable law and may need to retain certain records for legal or compliance reasons.

Information sharing and third parties

We share information with third-party service providers that perform services on our behalf, such as payment processors, identity verification vendors, game providers, analytics providers and fraud-prevention services. We may also disclose information to comply with legal obligations or to protect our rights. Some service providers may process data outside Canada; where this occurs, we rely on appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.